About Us

LUV Financial SolutionsLtd is a vehicle finance broker, who prides itself on offering a personal, efficient service to its customers and dealers. We will always treat our customers fairly and with integrity, constantly trying to secure them the best financial acceptance we can offer. We strive to build strong relationships with our dealer, that will help both businesses grow and give the customer a pleasant experience. Our experienced staff hold years of experience within the vehicle finance industry and are on hand to assist with anything along the journey.

Please note we are only able to offer finance products such as Hire Purchase, Conditional Sale, Personal Loans and Personal Contract Purchase from the finance partners on our panel.

Regulation

We are authorised and regulated by the Financial Conduct Authority (FCA), who are the regulatory body for consumer credit firms and those that offer a financial service. Our authorised number is 631264. We trade under LuvCarLoans, Luv Asset Finance, CarBuyBye, Europa Car Credit, Nationwide Car Credit, Luv Lady Finance, Fund and Find my Car, LUV Motor Finance, LMF, LUV Group, LUV Motorbike Loans, LUV Superbikes, LUV Caravan Loans, LUV Motorhome Loans, Key Worker Car Loans, Blue Light Car Loans. We act as a Credit Broker and not a Lender. Please note we are not financial advisors. You can check this here –https://register.fca.org.uk/s/.

Commission and Fees

We must inform you that we receive a commission payment for introducing your details. This commission will not impact any rate, amount or acceptance you are offered and is an agreed fixed payment or fixed percentage. This may vary by lender or finance partner.

You have the right to request information on our commission at any time using the above contact details. We will provide you with full commission information prior to you entering into your finance agreement, and ask you to consent to proceeding with the agreement based on this information.

Dealers may also receive commission from ourselves for introducing business.

LUV Financial Solutions will not charge you a fee for the service it provides. We may charge dealerships a fee for introducing you to one of their vehicles. This is a fee charged directly to them that they pay us directly. If a dealer has a fee they charge to customers, we will carry out our own due diligence so we can ensure you are fully aware and informed of any fees they charge you before entering into an agreement on the vehicle.

Credit Searches

By submitting an application to LUV Financial Solutions, you are allowing us to submit your details to a Third Party/Credit Reference Agency. In order to assess your credit worthiness, we will send your details to a third party to complete a soft search. Your details will be checked with fraud prevention agencies, if any false or incorrect information is passed to us and this is found to be fraudulent, details will be passed along to the fraud prevention agencies. Lenders your application is sent to will carry out credit searches with the details you have provided us. We will only work proposals that are sent through our portal, integrated systems or on our proposal form. Dealers are assessed on a regular basis to ensure that they are providing the customer with all information prior to submitting an application to ourselves.

Finance Options

Your details will be passed to the lenders with whom LUV Financial Solutions Ltd work with. These lenders will carry out credit checks of their own and may check your details with fraud prevention agencies. This group of lenders provide us with a wide range of credit products and as a broker we will try to obtain you the best finance acceptance.

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Before entering into any agreement, you should ensure you have fully read and understood the agreement you are considering entering into. We encourage you to take the time to read through any documentation provided, and please do ask any questions you may have.

It is incredibly important you understand the type of agreement you are entering into along with your rights under the agreement such as (but not limited too) Distance Selling and the 14-day rule, Post Contract and your rights if there is an issue with the vehicle, Cancellation and what would happen should you not be able to keep up with the repayments.

Our team are happy to answer any questions or go through anything in further detail, please contact us on the above. We will never provide you with a recommendation or advise you on certain products, we are not Independent Financial Advisors. Our partners will provide you with all the information required within your Pre-Contract Information to assist you in making an informed decision.

Affordability

It is extremely important that you look into finance options that are suitable for your current (and potential future) financial situation. We will go over all your details to ensure we have the correct information to pass onto our partners, who will then try to verify the information. However, please note that evidence of your income may be requested.

If you are aware or suspect that your financial position will change in the future, you must inform us or the finance partner directly. Your credit rating could be adversely affected if you do not make payments when due.

If you would like further support or guidance around your finances, https://www.moneyhelper.org.uk/en provides free assistance that could help support you.

Privacy and Data Protection

LUV Financial Solutions are regulated by the Information Commissioners Office (ICO) and our registered number is ZA032449. We will ensure your information is stored securely and confidentially, only sharing your information for the purpose it was received, arranging and administering financial contracts. We will ask you what your marketing preferences are for future purpose, to let you know of any exclusive offers or services we may think will be of interest to you, or to ask you for feedback of your experience with us.

You have the right to request the information we hold on you at any time, as well as to ask us to remove your information from our systems. This can be done using the below contact details.

Finance GAP Insurance Information and Additional Products

To ensure we are treating all our customers fairly, we would like to make you aware of a product that may benefit you called, Finance GAP Insurance.  This product could cover you in the event that your insurance company decided to write your vehicle off as a total loss, due to an accident/fire or theft and would cover you for the duration of your finance agreement. We recommend that you thoroughly research this product once your finance is in place and evaluate whether it would meet your current demands and needs.

With your consent, we will discuss optional additional products that we could offer you. This includes a warranty product, shine protection and paint protection product that could benefit you should you encounter certain issues with your vehicle.

Please note this is an unregulated product, and not an insurance product.

The product(s) is completely optional, and we will provide you with all of the information so you can decide if this would benefit you. We also recommend you carry out your own research on these types of products.

Complaints

In the event that you are dissatisfied with the service you have been provided, please do not hesitate to contact us on [email protected]. Full details of our complaints procedure can be found at – http://luvcarloans/complaints

Contact Information                                   

Registered Address – 11B Olympic Park, Olympic Way, Warrington, WA2 0YL.

Tel: 01925818284                                            Email: [email protected]